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If you’re running an outdated WhatsApp version, the list of potential glitches and errors is endless. And set your phone to configure time zone information automatically. If your date and time settings are not correct, your terminal won’t connect to WhatsApp’s servers and download the files your contacts sent you. When you try to send it again via WhatsApp, make sure to navigate to the new file location. For example, if the problematic file is an image or video, open the Gallery and create a new album. In other words, copy the file and then save it somewhere else on your phone.

One quick workaround to get rid of this error is to simply change the location of the problematic file. In other words, if your device does not have the necessary codecs, you won’t be able to open that file or send it to another person.

On the other hand, whether or not you can send and open certain types of files also depends on your terminal. However, WhatsApp does support MP4, MOV, and MKV files. For example, the platform does not support AVI video files. There are certain file formats that WhatsApp does not currently support. We’re working to get things back to normal and will send an update here as soon as possible.Fix WhatsApp File Not Supported Errors Check the File Format The app tweeted: "We’re aware that some people are experiencing issues with WhatsApp at the moment. WhatsApp also used Twitter to say that they were working on solving issues affecting their services. We’re working to get things back to normal as quickly as possible, and we apologize for any inconvenience." The firm said: "We’re aware that some people are having trouble accessing Facebook app. We’re working to get things back to normal as quickly as possible, and we apologize for any inconvenience,” Facebook said via on Twitter, which has not seen any issues, the Facebook app said it was aware of outages affecting "some people". “We’re aware that some people are having trouble accessing Facebook app. While just two problems were reported at 16:26, the site says, this had jumped to more than 27,000 just fifteen minutes later.Īccording to The National, users attempting to access Facebook on their browser have been shown a blank error page, while those using WhatsApp or Instagram mobile apps have been able to view existing content, but nothing new has loaded. The crash started around 16:41BST, according to the website Downdetector.